Experiências das empresas:

  • BANCO COOPERATIVO SICREDI
  • BAYER S.A.
  • BRIDGESTONE LATIN AMERICA
  • CLARIANT
  • VISAGIO
  • BOSCH
  • EMBRAER
  • SUZANO
  • ENDESA BRASIL
  • CENTRO DE SOLUÇÕES COMPARTILHADAS – GRUPO CAMARGO CORRÊA
  • CARREFOUR
  • ALSTOM BRAZIL FINANCE SHARED SERVICES CENTER
  • PEPSICO

Estruture métricas que agreguem valor ao Centro de Serviços Compartilhados e que contribuam estrategicamente para a tomada de decisão

Confira casos práticos sobre:

  • A construção de indicadores para acompanhar cada macro processo do CSC
  • Como demonstrar o valor do CSC para os stakeholders através de métricas
  • Métodos de custeio e precficação
  • Definição de métricas do CSC alinhadas à estratégia da companhia
  • Estabelecimento de métricas para acompanhamento e avaliação de desenvolvimento de um Centro de Serviços Compartilhados

Workshops Exclusivos

Workshop A: Passo-a-passo na definição de KPI`s – Definindo indicadores de desempenho para seu centro de serviços
Workshop B: Estruturando métricas que podem acompanhar cada novo processo absorvido pelo CSC e que promovam a melhoria contínua

Comece os preparativos para inscrever seu projeto na 3ª edição do Prêmio de Excelência em CSC que foi criado para honrar, reconhecer e promover os CSC’s que demonstrem verdadeiras melhores práticas.

Shared Services & Outsourcing Network (SSON)

About the Shared Services & Outsourcing Network (SSON)

The Shared Services & Outsourcing Network (SSON) is the largest and most established global community of over global community of shared services and outsourcing professionals with a presence in over 95 countries. We provide the roof under which key industry experts and organizations share their experience, knowledge and tools, and your practitioner peers connect with other all over the world, face to face and online.

SSON focuses on developing its members through providing face to face training, tools, and networking opportunities in major cities around the world, including: New York, London, Singapore, Stockholm, Sao Paulo, Sydney, Berlin and Dubai. ...find out more »

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An annual SSON Premium Membership Includes:

  • 12 month access to Premium digital content which covers best practice case studies, strategies, lessons learned, member profiles, interviews, roundtables, legislative reviews and much, much more.
  • Access to the entire backlog of Shared Services News Magazine.
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