Empresas palestrantes:

Desenvolva métricas eficazes e estruture planos de ação que contribuam para a agregação de valor do CSC melhorando o relacionamento com o cliente

NOVIDADES PARA ESTE ANO:

  • 2 Painéis de debate:
    • O que medir e para que medir?
    • Métodos de custeio e precificação
  • Casos práticos sobre métricas quantitativas e qualitativas
  • Conheça como diversos CSC´s vêm desenvolvendo critérios de rateio e precificação

Workshops

  • Workshop A: O passo-a-passo na definição de indicadores em sinergia com as SLA´s e a métrica de crescimento de negócio
  • Workshop B: A estruturação de indicadores de desempenho alinhados com a estratégia do CSC

Shared Services & Outsourcing Network (SSON)

About the Shared Services & Outsourcing Network (SSON)

The Shared Services & Outsourcing Network (SSON) is the largest and most established global community of over global community of shared services and outsourcing professionals with a presence in over 95 countries. We provide the roof under which key industry experts and organizations share their experience, knowledge and tools, and your practitioner peers connect with other all over the world, face to face and online.

SSON focuses on developing its members through providing face to face training, tools, and networking opportunities in major cities around the world, including: New York, London, Singapore, Stockholm, Sao Paulo, Sydney, Berlin and Dubai. ...find out more »

SSON MembershipSSON Membership

Associate Membership (FREE)

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  • Our associate members receive our regular weekly Gateway e-newsletter PLUS the option to choose from 4 specialist, monthly e-alerts.
  • Our associate members also have access to online articles, interviews, presentations, podcasts, videos and our dedicated job board.
  • And best part is it's FREE!

BECOME AN ASSOCIATE MEMBER TODAY »»

Premium Membership ($149.99)

REGISTER TODAY!

An annual SSON Premium Membership Includes:

  • 12 month access to Premium digital content which covers best practice case studies, strategies, lessons learned, member profiles, interviews, roundtables, legislative reviews and much, much more.
  • Access to the entire backlog of Shared Services News Magazine.
  • Discounts on any of our 35 shared services conferences around the world
  • Regular weekly and monthly e-newsletters
  • 1 FREE job posting
  • Networking via our Q&A Forum and blogs
  • Extensive archives, recent white papers and industry reports
  • Constantly updated shared services and outsourcing news, interviews and features from our global community and dedicated editors
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